1. Download from our homepage
2. Usage data
When downloading the apps, different data is collected by the respective app store operator, depending on the app store. These are usually user name for the App Store, e-mail address, customer number, individual device ID. We have no influence on this data processing. If you have any questions, please contact the respective App Store operator. We only process the following information from the App Stores:
- Number of downloads
During the use of the apps, all data is processed via your servers. Access to this data is only granted in the course of our support contracts.
3. Crash Reports
To optimize the stability and reliability of our apps, we use anonymous crash reports. If you expressly agree to the transmission of the data when the app crashes, our service provider HockeyApp (a company of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA) will send us the crash data for evaluation. The crash reports contain no personal data and no log files. All data will be deleted after 90 days. The following data is transmitted in the crash reports:
- Version of the App
- Date and time of the crash
- Device information such as model, manufacturer, etc. (no serial number / IMEI)
- Operating System Version
- Stack trace to the crash
4. Support E-Mails
From the app you can send us the error logs and the current cache database of the app. You can view all transmitted data in your e-mail program beforehand. This data will only be used for error analysis and correction within the scope of the support contract and will be deleted afterwards.